Rules & FAQs


Attraction Rules


By attending this event, attendee understands that there is inherent risk involved with attending this event and all attractions therein. Attendee voluntarily assumes all risks and dangers associated with participation in this event. In consideration and acceptance of entrance into the event, attendee agrees to release the operator, its parent company, affiliates, officers, directors, employees, and landlord from any liability, harm, illness, injury or death, cost or expense whatsoever that may arise directly or indirectly, from attending the event.

FAQs

How does timed ticketing work?

When you purchase your tickets you will buy them for an hour block (ex. 9-10pm). You can use your tickets for the three haunted houses during your hour block. If you end up not getting to all the houses before the end of your hour, you can still finish going through the houses prior to the park closing. The purpose of the time blocks is to reduce long lines and ensure everyone can have a great experience.

Oaks Park ride wristbands are good for all ride operating hours! Check the calendar for times the rides are open each night.

Do I need to print my tickets or pick them up?

Nope! When you purchase them online, you will receive a QR code emailed to you that you can take directly to the entrance of each haunt. You can even purchase tickets from your phone at the event and get the QR code from your email.

Use Apple Wallet or Google Wallet? Add the QR code(s) to your app for easy access at the event!

You DO however need to stop by the Oaks Park ticketing booth to pick up your ride bracelet if you purchase one or if you purchase an All Access pass that includes a ride bracelet.

Can I buy tickets at the event?

Absolutely, you can visit the Oaks Park ticketing station to purchase tickets onsite. You can also purchase tickets directly from your phone up until the start of the time slot. Tickets are cheaper when purchased in advance online.

You can also purchase side show tickets at the event or online.

Do you offer bulk discounts?

We do! When purchasing online, orders of 10 or more tickets will receive a discount. On family nights, orders of 4 or more tickets will receive a discount. The discount is applied automatically when purchasing online, no promo code needed.

Where do I get my ride bracelet?

If you purchase a ride bracelet online (or an All Access pass that includes a ride bracelet) stop by the Oaks Park ticketing booth to pick up your ride bracelet.

Are the rides open at the same time as the haunted attractions?

Not always. Please refer to the event calendar for operation times of the rides and the haunt. Note that the rides close an hour before the haunt and there are dates where the rides will be closed.

Can I ride the rides outside of my time slot?

Oaks Park ride wristbands are good for all ride operating hours! Check the calendar for times the rides are open each night.

How do the side show tickets work?

Sideshow tickets can be purchased online or onsite at the event. Tickets are used to access the side attractions. The All Access passes come with 5 sideshow tickets.

Are the actors going to touch me?

Absolutely not. The actors will not touch you. This is a no-contact attraction. You may not touch any actors or props. Any violations of this policy will result in your removal from the event without a refund.

Is this event suitable for kids?

The main attractions are not recommended for children under 13. However, we have many side attractions that are appropriate for all ages!

Children going inside the haunted houses and side show attractions may not be carried. There are emergency exits throughout each attraction should the experience end up being too scary. Please keep in mind, there are no refunds at ScareGrounds PDX and we will not be able to refund tickets for individuals or youngsters who leave the attractions early. 

Do you offer a ‘less scary’ haunted house experience?

To reduce confusion and maintain the crafted experience inside the haunted attractions, we no longer offer the option for a less scary haunt experience (previously via glow sticks).

There are emergency exits throughout each attraction should the experience end up being too scary. Please keep in mind, there are no refunds at ScareGrounds PDX and we will not be able to refund tickets for individuals who exit the attractions early. 

Are the attractions wheelchair accessible?

While we design our attractions to be wheelchair accessible, some of the pathways are on non-paved areas and may be difficult to navigate with rainy weather and guest traffic. If you need assistance or have any questions we encourage you to reach out to help@vendettaproductions.com

We recommend push chairs while attending the event. 

Are there strobe lights, fog, loud noises, jump scares, etc.?

Yes. Theatrical fog, and lighting effects including strobe lighting are in use on this property, if you have health problems that could be affected by strobe lighting or artificial fog you should not enter. Loud noises, jump scares, and environments that leverage phobias (darkness, small spaces, clowns, and more) are a part of the show and may not be suitable for all. Use good judgement and enter at your own risk.

Are pets allowed?

We at ScareGrounds PDX all love our furry friends, but due to the larger crowds and noise levels at our event we recommend your dogs stay home while you come out to enjoy the Halloween fun. Service animals are permitted in the general areas but must be leashed at all times. Service animals will not be permitted to enter the haunted attractions; this is for their safety. ScareGrounds PDX crew members are not permitted to take control of a service animal, however we can offer a group split option so your service animal can wait at the exit for you with someone in your party and they will be given a immediate entry through our VIP line after.

How long do the haunted houses take?

We recommend guests make a full night of it and experience ALL the Attractions and rides the park has to offer. However, for guests who only go through the main three haunted house attractions, be prepared to stay at the event for at least an hour; if not longer depending on queue lines and the attractions you wish to visit. While all groups travel at different paces, all three of our haunted houses take approximately ten minutes each to complete and there are a variety of other attractions and things to do around the grounds. We have a HARD CLOSE at our listed closing times. Guests should try to show up at least an hour prior to closing to ensure that they have ample time to experience as much as possible at the ScareGrounds this year!

If you prefer shorter wait times, consider visiting at less popular dates/times such as our opening weekend or Sundays.

What happens if it rains?

Welcome to the Pacific Northwest! The show must go on and we will remain open regardless of rain, snow, or other weather conditions. While parts of the attractions are under cover, it is an outdoor event and much of the park is open to the elements. Consult the forecast before purchasing tickets if attending during adverse weather is a concern. There will be no refunds due to weather conditions.

I lost my _____ at the event. What do I do?

Before entering, secure all belongings! Do not have your phone or other items in your hands that could be dropped. Items lost inside the haunted attractions WILL NOT be searched for during operating hours. Anything recovered will be turned into Lost & Found and the Oaks Park ticketing station. You can call them at 503-233-5777. You may need to wait until the following day they are open. We are NOT responsible for lost or damaged items.